Customer Testimonials
National Auto Plaza
No Reviews Available.
National Auto Plaza – Sandy
Incredibly dishonest dealership. As part of the negotiated sales price, I was asked to finance through National. Finance manager offered a warranty in which a portion of the cost would be covered by which ever bank serviced the loan. Additionally, it would lower the APR by a certain percentage. Neither were true and this was intentionally falsified in the sale. Disgusting sales practice with zero ethics. Do not do business with this dealership.
This was by far the absolute worst experience I've ever had buying a car or truck very pushy very disrespectful and when I took position of the truck it was an absolute disgusting nightmare
I had a great experience with many of the staff at National Auto Plaza. I'm from Florida and have purchased many cars, and as a female, I expect to be taken advantage of but that was certainly not the case. A few issues needed to be worked out, and JJ, Eric, Ryan, Dave, Alex, Kemo, Sean and Brandon all treated me respectfully. Among other things, without any hesitation, they stood by their word and agreed to pay for a damaged radio on an "as is" vehicle which may or may not have been their responsibility. I will ... Read More DealerRater - Jun 14, 2024
Failed to provide second key and said electrical issue could be fixed in settings. Very bad experience with this dealer.
Absolutely amazing are the only words we can think to describe nap! We came to nap years ago and it was the worst experience we’ve ever had they were rude snoooty and just downright terrible! So when we walked in this time we weren’t expecting much we were just waiting for the turn down! But we walked In and immediately met Roger and he is by far the best car salesman we’ve ever had! We gave him a challenge and he made it a reality!! And the finance guy Ryan is a master in his field!! he ... Read More DealerRater - Nov 7, 2023
I was working with Bobby and had told him what vehicle I wanted and sent over all my info and my financial application, along with my trade in information and pictures. Basically we had gone back and forth for a day or two giving information and pics . I wanted to be 100% sure I was approved before I drove 45 min and spent my time at a dealership. He took all my info, ran my credit. Checked my trade in truck info. Then told me to come on up I was approved for the vehicle I wanted. I asked him SEVERAL times ... Read More DealerRater - Jul 20, 2023
Be very careful doing business with this dealership. If possible, go to another dealership. This dealership has a reputation of telling you that they have financing for you and then a few days later calling and telling you to bring the car back or come up with a huge down payment. Happened to me twice. I've bought three vehicles from this location and every time I've had a bad experience. I guess I didn't learn the first two times, but now I've learned to stay away from them and get the word out about this shady ... Read More DealerRater - Jul 14, 2023
Be very careful doing business with this dealership. If possible, go to another dealership. This dealership has a reputation of telling you that they have financing for you and then a few days later calling and telling you to bring the car back or come up with a huge down payment. Happened to me twice. I've bought three vehicles from this location and every time I've had a bad experience. I guess I didn't learn the first two times, but now I've learned to stay away from them and get the word out about this shady ... Read More DealerRater - Jul 14, 2023
Harmony Edwards is amazing and she was super helpful and I would recommend her to all my friends
Aaron Clark was great ! Very helpful and willing to do whatever he can to get me into the vehicle that would work best for me
Sid and Tyler did an awesome job of helping with my Acadia purchase. Very satisfied customer.
Thy were so so amazing to work with I I’m so happily that me and my wife went there. Hands down the best dealership I have ever been to. I can not express enough how amazing thy were. I would recommend going there for all your car or truck needs!!!
Salesman Jason was excellent. I was able to get in to the car I wanted without any hassles. The process was smooth and communication with Jason before, during and after the sale was really good.
Went to the sandy dealership since the salesman told me he could have the three vehicles I wanted to look at there. When I arrived from my 3 and a half hour drive I find out the vehicles were not there. So he pulls my credit and shows me so little not great vehicles that I could qualify for. I was pre approved according to online for the original vehicle that’s why we drove down. Anyway we end up getting a car that I was told had an oil change, it hadn’t. Was told it was inspected, it wasn’... Read More DealerRater - Nov 2, 2022
The salesman was amazing with the purchases of my vehicle. Very professional and customer oriented
Reese made our experience easy and very enjoyable! Reese made us feel comfortable and explained everything very well!
Poor experience with internet sales rep. An old add wasn’t removed from the listings.
Terrible experience, I inquired about one of their cars and they told me they still had it in stock. I asked about their doc fee and any other fees. The "floor manager"
would not respond. I then asked him for an out the door number and he refused to give it to me. He told me that only the "licensed finance person" was the only one that could do that. In other words they won't sell the car at the advertised price unless you finance with them and load you up with all their ad ... Read More DealerRater - Jan 29, 2022
I asked one question. One. Was the car still available. And you sent me over a dozen emails but never answered one single question. It ain’t that difficult to say yes or no. xxxx you and xxxx off stop emailing me you wanted to review, here it is! I would give you -5 stars if I could but that’s not a xxxxing option
I went into national Auto plaza in American fork, and was greeted by Talon. He showed me the truck I was interested in and a few other ones that would work for what I needed. He let me take one of the trucks for several hours for a test drive, because I had to do some work and he told me not to worry about it and to just take the truck. I fell in love with the truck while I was driving it, which I'm sure Talon expected would happen, but he was very flexible and willing to ... Read More DealerRater - Sep 3, 2021
Paul is my number one guy, I can finally feel good about a car salesman for the first time in my 30 plus year of purchasing vehicles. Thank you Paul for being the bright trustworthy spirit that you are!
They don’t look at the used cars before they sell them. They let me drive off the lot with wires showing on the tires so now on top of the $200 down payment I have to buy tires. I requested the brakes and rotors to be changed and they changed the front brakes and rotors but the rears are worse than the fronts were. Be sure to check every aspect of the vehicle you are looking at because they sure don’t.
Spent all day with my 63 year old mother looking for the perfect car for my 70 year old father. Found the perfect car paid cash and 3 weeks later they called and said they needed the car back due to they didnt have a clear title. Wanted to give them a car with over 200,000 miles on it when my parents paid 5500 cash for the car and another 1200 dollars for repairs needed for the car. After the repairs were done less than 3 weeks after a cash purchase they called and said they needed the car back. Title search said they owned the title. ... Read More DealerRater - Aug 24, 2021
JR takes the customer service experience to the next level! He paid great attention to detail and made sure I got the exact vehicle I was looking for. I will be a life long customer and would highly recommend him if you are in the market for a new vehicle.
Seth was friendly, knowledgeable, and helpful. Would buy a car from him anytime.
I had the best service from Paul! I will send all my clients to see him! He’s very knowledgeable and curtious! He’s the best!!
Ris helped me out with everything and got me the truck I wanted thanks alot man you are the real deal.
Thank you so much for Helping me Find my F150 Kemo! You made things real smooth with asking for my needs and making them happen!
I recently bought a truck from Bobby Davis and had an awesome experience! He was very detailed in his search for my truck and found exactly what I was looking for at a great price! Thanks again Bobby for all of your help!
Very helpful and the fast! Super satisfied. And they got us out the door faster then any other place that we have ever bought a car!
When I was looking to buy a car, I'm so glad I ran into Bobby D. He was very knowledgeable about all the different cars I was looking at, and worked hard to get me the best deal he could. I'd recommend anyone looking for a car to go straight to Bobby. Thanks again!!
JR helped me out of a bad situation today. I had lost all faith in NAP but he made it right. Thanks JR for being great! Our finance guys was great as well. Great conversation.
J.R was awesome from start to finish! He was able to find me the car my husband Jose and I were looking for Nissan Sentra! Bob had help us before years ago and kept us coming back and now J.R has exceeded our expectations!! You both are amazing! Thanks for all your help!
If you want a professional, honest experience, then this is probably not the place for you. We found out after the buy that the vehicle was in a wreck that was not disclosed and that it had more "owners/hand offs" than they said. We called to talk and it was "too bad you already signed we can't help you...don't worry we did an inspection and it has a clear title you should be good." We went to pick it up and it wouldn't start!! They replaced the battery which got it ... Read More DealerRater - Feb 25, 2021
Just finished up our second purchase from NAP, and we are so happy with the customer service we received. We’ve had many negative experiences with other dealerships. Pushy, dishonest, rude salesmen seem to be everywhere these days. But, not JT. From the beginning, he listened to us explain what we needed/wanted and what we could afford. He never put on any pressure. Rather he made sure he was doing everything in his power to provide the best vehicle for our family. We appreciate his friendly and straightforward personality. He definitely earned our business. Thanks for everything, JT!
Everyone was extremely friendly and easy to work with. The whole process of testing and buying a car was very low stress and low pressure.
Back in Nov we bought a car from them and immediately it was making noises like the fan belt had issues. We told them about it and they wouldn’t do anything. Then just a few days ago while driving on the freeway all the lights started flashing, the check engine light went on and the car totally died on the freeway and wouldn’t restart. Even the hazard lights wouldn’t work. Had to pay to tow it to them which then they tell us that is the price of ownership and if we had come to them within ... Read More DealerRater - Jan 11, 2021
Worse experience I got sent to two different locations and when I got to Sandy location the Jeep Wrangler wasn't even there,they used other vehicles online to get you there so they can sell you a car ! Dillon Salesman in Sandy is useless!! Stay away from this dealership!!
Don’t be a customer through this business. No
Employee wears a face mask. They all seem to be self centered and addicted to steroids. Kids walk around with disrespectful smirks on their face. The general manager will act like he’s helping you out but really just taking advantage of you. They buy crap cars and sell them to desperate people in bad situations sometimes putting the person into a even worse of a situation. you’ll call for assistance or advice and just be laughed at. The general manager sold me a Hyundai Veloster. Not after 45days it ... Read More DealerRater - Nov 25, 2020
JT texted me after seeing my truck posted for sale on KSL saying he could get me almost what I wanted for for truck on a trade in. I came in to the dealership and was greeted by JT. He then proceeded to show me any truck I wanted. We even went 20 min south to their store in American fork to get me the truck of my dreams! I told him I wanted to see if it would fit in my garage and so he let me drive it home real quick to park in my garage before buying. No ... Read More DealerRater - Nov 13, 2020
It's been several years since my last experience purchasing at a dealership. While you expect to be there awhile, the day didn’t feel long at all! We were well taken care of the whole time and our needs were met within our budget, thank you!
Would not go to again. Paid over the phone for a truck. Went in to finalize paperwork and pick up vehicle and they told me I owed them more than what we agreed on. This seems to be a common thing with them. I wish I would have checked into them more before I went there. I did get a refund but it took forever.
These are awesome to deal with Tyler was a stud to work with and easy to talk to told him what I wanted and he delivered
I have never dealt with a bunch of crooked, lying salesmen in my life then at National Auto Plaza. My family bought a car from them a ford focus. The car had a horrible shudder in the car we were told by the sales rep that the reason was because we had the car in duel transmission. later on on we had a check engine line throw a code on the car. I took the car to big o tire and they said there were many recalls on the car (and some customer satisfaction fixes that were past the warranty ... Read More DealerRater - Aug 11, 2020
We had a perfect experience. Jasmin started the process and then JR also helped. We were treated like kings. Thank you so much. My son and I will be back
National Auto Plaza has great customer service . Salesmen are super kind and are knowledgeable. Great communication through the day. The overall environment was friendly and professional.
I saw a 2004 chevy Silverado on Facebook marketplace for $2000 and sent an email of interest. The next day I received a call but missed it because I was at work. I checked my email again and I received a new one from National auto plaza noting the Silverado truck price reduced to $1500.00! I called back and a salesperson names Bobby from the Sandy location told me that he had been receiving calls about it today and many people wanted it. He said he had no buyers yet so I paid him over the phone Because I was still at work ... Read More DealerRater - Aug 4, 2020
I wasn’t hassled to make a decision, everything was explained well, Seth was nice and helped me understand what I would be getting into.
We’ve been on the market for a Subaru for a long time and National Auto found the one we needed for the best price! Dealerships are usually pushy in our experience but we felt very taken care of!
Fantastic service, the employees will go out of their way to get you the best deal every time. I had a wonderful experience working with Steven
PLEASE READ THIS AND SAVE YOUR MONEY AND TIME BY NEVER DOING BUSINESS With this COMPANY. THE WORST EXPERIENCE OF MY LIFE. They kept asking me more and more money than their advertised price. I even called before I came in to confirm their offer with taxes and out door price. After driving the car and then, them agreeing to take my trade in the sales rep said he got it wrong on the phone and would be much more than he had said. THEN They sold me a car that within 20 hours of buying wouldn't accelerate. Called the ... Read More DealerRater - Jul 8, 2020
Made a deal with the salesperson that we both accepted. Then, the sales manager calls me back to inform me they cannot sell me the car for that and wanted more money for the car. You make a deal, you stick by it, and they don't seem to understand that basic decency.
Please do not go here. They lie and steal. They sold me a piece of crap. Long story short the check engine light came on day 1 after I took it home. I called them immediately after and they refused to take the truck back. saying they don’t have a return policy. Day 3 in my possession on my way to work the truck breaks down. I was left stranded at 6am on i-15.
I decided to tow the truck to the dealership. Bobbi the salesman there lied to me and said the loan had already been funded so there was ... Read More DealerRater - May 22, 2020
DO NOT BUY A CAR FROM THIS DEALERSHIP! They are all snakes every single one of them!
On March 30th I went into National Auto Plaza (Sandy Location) to look at vehicles. My wife is completely without a car at this time. I ended up negotiating price on a 2017 Chevy Traverse. I do not qualify by myself so we used my wife's info to help get us a car loan. The finance guy talked me into getting a credit card for $3000 to go towards the downpayment. I did bring the car home for the evening. The next day it ... Read More DealerRater - Apr 8, 2020
I wish they had a NEGATIVE star option. I want to warn people NOT go to this place to buy a car. We went here initially to get a truck for myself. I was unable to get approved for the truck which I was looking at due to it being too expensive. The salesman then tried my wife's credit and got her approved for a higher amount, but claimed it would only work on a car. The car he pressured her into, was not even on the car lot at the time. But after making her feel obligated and ... Read More DealerRater - Mar 27, 2020
they wouldn't give me back my money after transmission went out not even 2 hours after buying it.
pressured into buying more expensive car or given 2 other cars choices to trade straight across for that was worse than the one paid for but no money back
pulled credit with out my knowledge
pulled cars 10,000 above my budget even though i said time and time again that i wanted to stay around 20,000, they told me and a couple of friends, that the car i ended up with was around 23,000. and all said and done an them miss leading me not answering ... Read More DealerRater - Mar 25, 2020
We are displeased with the way they made us feel, plus the contracts we got into with these people. Everytime I think of them I will forever think about corruption. Please read through everything before you sign anything and learn from our mistake. We are in a legal binding with these people who weren't honest and upfront with us about what we were signing and I get the feeling they knew that, but they cared more about getting us legally stuck so they could steal my moms money rather than do the right thing and see what she could ... Read More DealerRater - Mar 22, 2020
Awesome job Reese he was amazing! Followed through with everything and very easy to talk with! He was informative and understanding!! Again he did a great job!!
Isaac and Sead were great through the entire process. Honest and straightforward. I traded in my old car for a newer suv and I couldn’t be happier.
Awesome service and actually treated me with respect and not like I was a commission. Very friendly. Would definitely buy another vehicle from them anytime
Great friendly staff. Easy to work with. Very knowledgeable and will go above and beyond to satisfy their customers. Will definitely come back and refer family and friends to go there as well.
Took care of all my needs and wants, excellent service. Very friendly staff! Super satisfied with our purchase. Love our new vehicle. I will go here next purchase
If I could see away to rate Seth with 5 stars I would. Seth did a great job and was very helpful. I Was not impressed with Bobby. I bought the car because of Seths Help not Bobby. Bobby made it seem like a shady deal and it was all about him and not me my wife and the car we wanted to buy. I have bought several cars from National Auto Plaza but I think this was my last. This rating is for Bobby or NAP not Seth. He gets a 5. A former happy customer.
This organization is terrible from the top down. The owner, managers, sales, and service teams are shady. Never buy a car from them. Check out their Yelp reviews to bet a better picture of what is going on. Im not sure how they get any repeat business based on how poorly they treat customers.
Ridiculous clowns theifs and shady management stereo was stolen out of my truck on there lot and they did nothing about the situation did the manager handed it off and hid
This was our 3rd time returning to NAP. Always amazing service. JR listened to what we we wanted in a vehicle and he delivered! We’ve recommended NAP in the past, and will continue to do so.
I do not recommend these guys and especially with buying a used vehicle. They play sketchy haggling games that I have never experienced at actual auto dealerships like Honda, Ford, Chevy, etc...
Went to look at a used Toyota Yaris for my teenage driver about a year ago and said they could work with us on a price of around $3K. I went the following day to have it checked out at a local auto repair shop and it had some issues I was willing to pay to have corrected later on. One being an issue with the check engine ... Read More DealerRater - Feb 14, 2020
JR very nice and I got a great deal on the car I wanted. Everyone one was very kind and awesome to deal with. I would recommend JR to all my friends
The national auto Plaza is not that bad it's the salesman that lied to you. In so many words. Never trust salesman ever again unless they have written note saying they will fix it after you buy the car.
Terrible! Hidden fees. Beware of Eric. He quickly rushes through paperwork and then makes it sound like GAP and other fees are included in the price. Somehow a 12,000 vehicle became financed for $23000. Very sneaky. I bought a $12,000 used car with 100 k miles for $20 k. But while he talked to us everything was included. They also uncharged an inspection of vehicle fee, which they inspected it prior to us. Terrible company and sneaky. Do not use. Reporting to BBB. Switched credit unions to do loan and the second round of paperwork was 3 minutes and he made it sound like it was ... Read More DealerRater - Nov 1, 2019
I was having some issues with my car and I took it in and Seid and Kemo were super helpful. The service was quick and professional, I would definitely recommend going here!
Avoid them like the plague. They will sell you a piece of crap, that will blow the engine 3 weeks after purchase. And then they avoid you and treat you like crap!
Bryan, dean and auzi were very great to deal with. The amenities were awesome and very professional. They were able to get me and my wife in to our dream truck.
Jeremiah and Taylor were very helpful through the whole process I was pleased with their professional demeanor and attitude toward me very helpful in finding the vehicle that fit my needs and wants!
I had a good experience with the salesman Kaden and the truck I bought was reasonably priced. However, I was required to pay an additional $299 for "etching" which was not mentioned at the time of sale. Did not need it or want it.
Tyler was so friendly and knowledgable, he listened to what I was looking for, worked within my budget and showed me the best options. Outstanding customer service!!!
Do not purchase from this dealership. They offered $3500 NAP rebate off prices but add $3500+ else where. I purchased a truck from them and had a trade in. During negotiations they offered to pay more for my truck because I was purchasing a brand new truck. When contract was being typed up they removed their $3,500 rebate from the original price and only paid me $500 more than what I owed on my trade in. I didn’t know this till I had already gotten home. READ YOUR CONTRACT BEFORE YOU SIGN ANYTHING. Eric in financing claimed their printer wasn’t working so ... Read More DealerRater - Jun 5, 2019
Our salesman Timothy at the sandy location was amazing. He was down to earth and didnt make us feel pressured. Went above and beyond to help us get the car we wanted. Definitely recommend.
Helped get me into my car very fast, everyone who helped was very nice, and it was very easy to get me into my new car
Our salesman wasn’t about the crap you always get at other dealers! He was amazing! Go see Shawn!!! He will help you and not beat around the bush!
My experience at National Auto was excellent, the sales man I worked with was Tim. He was so helpful in finding me a car he went out of his way to give me a great price and was very friendly. I'f you need a vehicle go to National and ask for Tim.
Willing to work with my numbers I had to work with Got into a good car that i like alot and got a tank of gas for it
Shawn was just so knowledgeable about all the cars he showed me. I told him what I was looking for and he showed cars that I fell in love with. Each car was just as good as the last. If you go, make sure to get Shawn.
Used them years ago and had a great experience. Same again yesterday. Good deals and great to work with. Definitely recommend them. Chris was great.
**BUYER BEWARE** Now this will be something you'll tell your kids about and your kids will tell their kids about. This was something that will make you sick to your stomach and none of this was made up... I went and picked up a truck from them last November (2018). I went in there looking to purchase a 2016 Ford F-150 and trade in mine for it. Things went pretty smoothly the day I went in. I told them the truck I wanted and how much to put down and shook hands and signed the never ending paperwork. Had a decent ... Read More DealerRater - Feb 26, 2019
Chris Keen most amazing salesman ever, got us into the SUV we wanted and asked for and made dreams come true! Management such as Matt and Alex got us financed and actually approved and into our new Ford Explorer in no time at all. My husband Seth was very impressed and is very happy with the customer service and the entire process of buying from National Auto Plaza and he is not easily won over with people. We will only recommend National Auto Plaza to anyone looking to buy a new vehicle. Thanks again Chris,Matt, Alex and NAP. We ... Read More DealerRater - Feb 25, 2019
Bought a 07 Mitsubishi Endeavor there as is and I have never owned a better more reliable car I was nervous because of the reviews I read but my salesman Seth and his manager Sid were so helpful. 10/10 recommend!
The dealership was good up until I met with the finance department. NEVER WORK WITH SERGIO! He is th worst person I’ve ever met or worked with. He only wants your money and will try to make you buy a warranty for the car. He also is very shady and very rude. Horrible experience with him. I wish I never worked with him period. Kemo on the other hand was great to work with. Fire Sergio and All would be good.
NEVER AGAIN!!!!! Tomorrow is my sons Birthday. His sweet 16. He worked and saved all summer to buy a truck. We drove 2 hours to SLC to take him shopping for his first truck. We went to National Auto Plaza to see a truck we found online. The truck was listed at $9,700.00. My son still wanted to go look due to that being our first stop. My husband had worked out a deal with the crooked car salesman of $9,700.00 out the door with taxes and registration. We knew he wanted that truck and asked if they would hold it for a couple ... Read More DealerRater - Feb 6, 2019
Went in to the Sandy location wanting to trade in a car for a truck. Talked to Ris earlier that morning and he told me he could definitely help me out. When I showed up he and Jim went above and beyond to find me the perfect truck. I ran them ragged being picky but they never got frustrated or discourgaed instead they kept me laughing and interested in the next vehicle. It took some time but they arranged number and all kinds of stuff and made sure I was completely happy with the vehicle I was leaving with. I ... Read More DealerRater - Jan 30, 2019
Thank to dalton at national auto plaza getting me into my new truck. Great experience! Will be back in the future for and will definitely recommend friends
Two stars only because one person I talked to actually tried to help me out after I had missed several calls from them. Finally got on the phone with the guy trying to call me maybe talked for 10 seconds when you then hear him talking to a co worker and he set the office phone down hearing it hang up. I then replied to an earlier text from him saying it was unnecessary to hang up on me. To no surprise he replies with I didn’t and proceeds to tell me to text another sales guy which is a ... Read More DealerRater - Jan 17, 2019
Kemo helped me out, was super friendly, didn’t feel pressured. Got me in a amazing car I love, highly recommend this dealership. Great people.
Good experience. They did what they said they would do. Were curtiousnqmd friendly. Gave me a fair trade on my vehicle and I felt like they really tried to earn my business. Tyler was great through the whole process. The car needed some work after the purchase and they were quick to take care of it. I still felt like an important customer even after the deal was done.
Dalton & Bobby did a great job, they help us with our current situation. They got us into a better car for a reasonable interest rate. It was all worth it even tho we waited awhile to get things completed. Thank you so much!
These guys try to play every game possible and get you into the worst deal for you. I wouldn't return their calls so they found my parents home phone number and called them to try and get me to return their calls. We gladly purchased my wife's car from another dealer.
Thanks Shawn and Sergio for working hard and late to get me in the truck I wanted, my experience was great and I really do appreciate the honest and hard-working individuals that National Auto Plaza has to offer we will definitely be buying another vehicle from when the time comes National Auto Plaza.
It was easy to get ahold of them and they were able to find the car I wanted and had it waiting up front for me to test drive before I got there. The salesman was also very nice and knowledgeable and made the experience very pleasant.
Great customer service . Easy to work . James is really a nice guy to deal with . Nice cars and just look on the good one. Good job guys
NEVER AGAIN, Lesson learned to late. Had a good experience with the buying of my truck. But the problem begin shortly after that day. Long story short, my truck required over $7,000.00 in repairs after buying. I understand that not all problems can be seen. But in trying to get a hold of anyone to see if maybe they would be interested in maybe extending a good Customer Service hand I received not even a phone call from anyone. In sparing names, my receipts were even presented to owner of the company and not even a phone call. My repairs could ... Read More DealerRater - Nov 19, 2018